> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wissly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Frequently asked questions about product usage

## Connections

<Accordion title="Can I connect shared folders from NAS, OneDrive, Google Drive, or Dropbox?">
  Yes. If those folders are synced to your computer, you can connect them to Wissly. For cloud drives, install the desktop app and set up local sync.
</Accordion>

<Accordion title="What happens when I add a new document?">
  When a new document is added to a connected folder, Wissly automatically detects and indexes it. No manual action is required.
</Accordion>

<Accordion title="What file formats are supported?">
  PDF, Microsoft Word (.doc, .docx), Excel (.xls, .xlsx), PowerPoint (.ppt, .pptx), and text files (.txt) are supported. Scanned documents are also recognized via OCR.
</Accordion>

<Accordion title="Can I attach files outside my connected folders to the chat?">
  Files **outside** your connected folders cannot be attached directly to the chat input. Move the file into a folder you've connected to Wissly, wait for indexing to complete, and then use the **tag (@) feature** to reference it.
</Accordion>

## Features

<Accordion title="How is this different from a general AI chatbot?">
  A general AI chatbot answers from public knowledge. Wissly answers from the documents in the folders you connect. Questions like "the payment terms of our company's contract" or "the main issues in my department last quarter" — which can't be answered without access to internal material — are handled with precise source citations.
</Accordion>

<Accordion title="Can I use it without an internet connection?">
  Internet connection is required for questions and answer generation. However, already-indexed documents can be viewed offline in the viewer.
</Accordion>

<Accordion title="Can I use it on multiple devices?">
  You can use one account on up to two devices, and simultaneous sign-ins are restricted for security reasons.\
  Each device operates independently and may have a different set of folders.\
  As a result, folders that exist on only one device are not visible on other devices, and searches or questions based on those folders are not available there.
</Accordion>

## Features in Development

<Accordion title="Can I download results directly as Word, Excel, or PowerPoint files?">
  Currently you can copy Canvas content or export as text. Direct download in Office formats (.docx, .xlsx, .pptx) is **in development** and will be available soon.
</Accordion>

<Accordion title="Can I paste a YouTube link to get a video summary?">
  Analyzing YouTube captions and video content is a **feature in development**. For now, Wissly cannot read a video from a link alone — if the content matters, save a transcript or document to a connected folder and reference that instead.
</Accordion>

## Pricing & Support

<Accordion title="Can I use it for free?">
  Check pricing information on the [Wissly pricing page](https://www.wissly.ai/en/pricing).
</Accordion>

<Accordion title="Are both Windows and Mac supported?">
  Yes. Desktop apps are provided for both Windows and Mac.
</Accordion>

<Accordion title="Where can I contact for issues?">
  You can contact us through the [Wissly Contact page](https://www.wissly.ai/en/contact) or via the Channel Talk button at the bottom right of the [Wissly website](https://www.wissly.ai).
</Accordion>