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If you’ve connected a folder but documents aren’t being found or indexing errors occur, check the following.

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1. Indexing Still in Progress

Check progress status in Folder List. Processing may take longer for large documents.

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2. Unsupported File Format

Supported formats: PDF, Word, Excel, PowerPoint, Hangul (.hwp, .hwpx), text (.txt), Markdown (.md), HTML (.html), and image files (.jpg, .png)Unsupported formats are not indexed. See Supported File Formats for the full list of extensions.

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3. Corrupted File

Try opening the file in another program to verify it’s not corrupted. Corrupted files cannot be indexed.

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4. Password-Protected File

Password-protected documents cannot be read and are not indexed.

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Symptom: Error During Indexing

1

Check Error Details

Click the error indicator in Folder List to see details.
2

Take Action by Cause

Check the error cause for each file and take appropriate action.

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Symptom: Indexing Takes Too Long

  • Large files or documents with many images take longer.
  • Network drive connection speed affects indexing time.
  • Start with smaller folders first, then gradually add more.

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Retry Indexing

To retry indexing a folder, click the Refresh button in the Folder List.

Search Result Issues

Solutions when search results don’t match expectations